FAQs

Ordering


Can I buy OEM parts on your website?

No, we do not sell OEM parts on our website at this time, however we have the following OEM brand’s parts available for purchase in store or by email at orders@dennisdillon.com.

  • Polaris
  • Can-Am
  • Spyder
  • Ski-Doo
  • Sea-Doo
  • Arctic Cat
  • Textron
  • EZ-Go
  • ROXOR
  • ODES
  • Timbersled
  • KLIM
  • 509
  • Beta
  • Mercury/Mercruiser
  • Volvo Penta
  • PCM
  • Indmar
  • Sanger
  • Centurion
  • Supreme
  • Trifecta
  • Four Winns
  • Winnebago
  • Roadtreck
  • Hymer
  • Forest River
  • Coachmen
  • Dynomax
  • American Coach
  • Fleetwood
  • Holiday Rambler
  • Lance Camper
  • Thor Motorcoach
  • Highland Ridge
  • Outdoors RV
  • Salem
  • Heartland

I cannot find the item or parts I am looking for.

If you are unable to locate a particular item or part number by using our search options, please contact us by phone at (208)343-2830 or by email at orders@dennisdillon.com.

Can I order items that are not available on your website.

Yes, you can order any parts available at DDRV. Email us at orders@dennisdillon.com or call us at (208)343-2830 to get started.

Will you special order a specific item for me?

Yes, for special orders please email orders@dennisdillon.com for item availability.

What if I need to change or cancel my order?

Please contact us through e-mail at orders@dennisdillon.com as soon as possible for cancellation or revisions to orders.

Shipping


How do I know my orders have been shipped?

You will receive a confirmation email with shipment and tracking number.

How long does shipping usually take?

DDRV parts orders will be shipped by either FedEx or UPS ground. These deliveries take 4-7 business days unless you are otherwise notified.

Do you offer free shipping?

No. At this time we do not offer free shipping, although we have special promotions sometimes.

Returns


How do I return a product?

Please email orders@dennisdillon.com for RMA number and shipping guidelines.

Are there charges to returns?

Dennis Dillon Powersports reserves the right to charge re-stocking fee on all returns over 90 days.

Original shipping charges are non-refundable.

Customer is responsible for return shipping cost, unless items are damaged due to shipper or items are not as described on the site.